MinT Issue Report System

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An internal ticketing platform for the Ministry of Innovation and Technology to manage and escalate IT issues efficiently.

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MinT Issue Report System

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Problem: MinT lacked a centralized system for IT support requests, causing delayed responses and inefficient resource allocation.

Solution: Built a ticketing system with role-based dashboards for Users, Technicians, Helper Admins, and Super Admins with real-time tracking and escalation workflows.

Role: Full-Stack Developer | Duration: 3 months

Challenges:
  • Designing role-based access for four user types
  • Implementing ticket escalation workflows
  • Secure authentication for government staff
Outcomes:
  • Reduced issue resolution time by 60%
  • Centralized tracking of all IT issues
  • Enhanced accountability through audit trails
MinT Issue Report System | Natnael Malike