MinT Issue Report System
An internal ticketing platform developed for the Ministry of Innovation and Technology (MinT) to manage, assign, and escalate IT-related issues efficiently.
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Tech Stack: React.js, Express.js, Node.js, MongoDB, Tailwind CSS, ShadCN UI
The MinT Issue Report System is a full-stack web application built during my internship at Kuraz Technologies. It enables government staff and support teams at the Ministry of Innovation and Technology (MinT) to log, track, and resolve IT issues across various departments with a focus on accountability and efficiency.
The system supports four user roles: User, Technician,Helper Admin, and Super Admin. Each role has its own dashboard tailored to its responsibilities, providing tools to submit issues, assign tasks, escalate tickets, and monitor resolution progress.
Core features include role-based access control (RBAC), JWT authentication, ticket escalation workflows, real-time status tracking, and a modern, clean UI built with Tailwind CSS. The app ensures that MinT teams can efficiently manage internal IT support and maintain operational continuity.
This system significantly improved the support process at MinT by centralizing issue tracking and improving communication between users and technicians.