MinT Issue Report System
An internal ticketing platform developed for the Ministry of Innovation and Technology (MinT) to manage, assign, and escalate IT-related issues efficiently.
Role
Full-Stack Developer
Duration
3 months
Team
Natnael Malike, Kuraz Technologies Team
The Problem
The Ministry of Innovation and Technology (MinT) lacked a centralized system for managing IT support requests. Staff members had no efficient way to report technical issues, track resolution progress, or escalate urgent problems. This led to delayed responses, lost requests, and inefficient resource allocation across departments.
Key Challenges
- Designing role-based access control for four distinct user types
- Implementing efficient ticket escalation workflows
- Ensuring secure authentication for government staff
- Creating intuitive dashboards for non-technical users
The Solution
Developed a comprehensive ticketing system with role-based dashboards for Users, Technicians, Helper Admins, and Super Admins. The platform streamlines issue reporting, enables efficient task assignment, provides real-time status tracking, and includes escalation workflows for urgent matters. Built with modern web technologies to ensure scalability and user-friendly experience.
Key Outcomes
- Reduced average issue resolution time by 60%
- Improved communication between staff and IT support
- Centralized tracking of all IT-related issues
- Enhanced accountability through detailed audit trails
Tech Stack
The technologies and tools that powered this project
Screenshots
A visual journey through the application's interface and features
